Backup Intelligence Help + Support

Online Cloud + OnPremise Backup

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Backup

Help articles on backup features and operation.

Download And Install

How to download and install Backup Intelligence

Firewall + Ports

How to stop your firewall blocking Backup Intelligence

Select What To Backup

Choosing your Backup Intelligence file selection

How To Backup A NAS

How to backup a NAS on Backup Intelligence

Backup OneDrive Or Dropbox

How to backup OneDrive or Dropbox 

Set Or Edit A Schedule

How to edit or set a schedule

Run A Backup Manually

How to run a manual backup

Cancel A Running Backup

How to cancel a running backup

Operation Not Permitted macos

Full Disk Access in system preferences needs to be enabled

Backup In Use Files

How to backup files in use

Set Exclusions

Set file exclusions so files are not backed up

Set Bandwidth Limits

How to add a bandwidth limit

Backup To A Local Drive

How to backup to a local drive

Restore

Help articles on the restore feature and operation.

Run A Restore

How to perform a restore on Backup Intelligence

Cancel A Running Restore

How to cancel a running restore

Web Interface

 

Help articles on the restore feature and operation.

Run A Restore

How to run a restore from the web interface

Cancel A Running Restore

How to download and install Backup Intelligence

Account / Password Resets / Device Changes 

Help articles on the restore feature and operation.

Password Reset

How to download and install Backup Intelligence

Remove A Device

How to download and install Backup Intelligence

Replace A Device

How to download and install Backup Intelligence

About Our Encryption

How we keep your data safe

Service Level Agreement

About our SLA for Backup Intelligence

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